We, M/s. Koozhampala Solutions Private Limited, owners of WellnessLoka, incorporated under the Companies Act, 2013, having its registered office at WellnessLoka, Koozhampala Solutions Private Limited, 13/249, Koozhampala, Mannackanad, Kuravilangad, Kottayam, Kerala, India, represented by its members, hereinafter referred to as the “Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

The creator of this Privacy Policy ensures steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about the Website “www.wellnessloka.com” (hereinafter referred to as the “Platform” or “Website”).

In order to provide you with our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices you make about the way your information is collected and used.  

This Privacy Policy provides you with details about the manner in which your data is collected, stored and used by us. You are advised to read this Privacy Policy carefully.

This Privacy Policy does not reflect the policies or is applicable to the policies of websites, mobile sites and mobile apps of third parties, even if their websites are linked to the Distribution Channels. 

By visiting www.wellnessloka.com you expressly give us consent to use and disclose your personal information in accordance with this Privacy Policy.

Since we value your privacy and is against unwarranted use of information, we would also recommend that you review the policies of the third-party websites or portals before you interact or access such third-party portals or platforms linked from our Website. 

If you do not agree to the terms of the policy, please do not use or access the Website.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply to the Platform/Website.

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at info@wellnessloka.com .

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. DEFINITIONS:

1. “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.

2. “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Website.

3. “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You such as Name, age, address, email address, telephone number,etc. without limitation. For removal of any doubts, please refer to Clause 2.

4. “Third Parties” refer to any Website, company, Agency which is in business of providing ancillary services apart from the User and the creator of this Website.

2.  INFORMATION WE COLLECT

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We have summarized some of major categories of information that is generated or distributed by User while accessing the Distribution Channels of WellnessLoka as follows:

1. User Information

When you visit or access Distribution channels, we automatically collect information regarding the domain and host from which you access the internet, information regarding the platform and the internet protocol address of the computer or internet service provider you are using. Based on the Distribution Channels used by you, we may use cookie and tracking technology depending on the features offered. Personal Information like personal financial details, credit/debit card details for the purchase or booking will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

2. Personal Information

Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, gender, marital status, age, address, mailing address, telephone number, email address, your physical addresses, postal addresses, telephone and fax numbers and the like, and any and all details that may be necessary from the customer for the services offered. When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other servicesas described below.

3. Financial Information

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com.

This privacy policy also applies to data we collect from users who are not registered as members of this site, including, but not limited to, browsing behaviour, pages viewed etc. We also collect, and store personal information provided by you from time to time on the Site. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

1. To enable the provision of services opted for by you;

2. To communicate necessary account and service related information from time to time;

3. To allow you to receive quality customer care services and data Collection;

4. To comply with applicable laws, rules and regulations;

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

We  creator, also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to info@wellnessloka.com .

At every stage prior to, during or after information collection, you have the right to access all your personally identifiable information provided, rectify or alter all personally identifiable information provided, restrict the level of information to be retained as per your sole discretion and object to the retention, use and potential disclosure of the personally identifiable information.

GENERAL:

NON-DISCLOSURE:

We will not sell, share or rent your personal information to any third party or use your email address/mobile number for unsolicited emails and/or SMS.

Any emails and/or SMS sent by the Company will only be in connection with the provision of agreed services and this Privacy Policy.

We reserve the right to communicate your Personal Information to any third party that makes a legally-compliant request for its disclosure.

3. OUR USE OF YOUR INFORMATION AND Email Opt-Out

We use Personal Information to assist you in availing the services in the Distribution Channels quickly without having to type in the same information repeatedly. We use Personal information to notify contest winners and survey information to develop promotions and product improvements. As a member you will also occasionally receive monthly newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these types of e - mail messages. We collect User Information and Transaction Information because it helps us analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the website/ mobile site/ mobile app, how many visitors are surfing to various pages on the website/ mobile site/ mobile app, how long visitors are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity. Personal Information, User Information and Transaction information are used for providing better services through our distribution channels.

4. HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending fulfilment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

5. COOKIES- TRACKING TOOLS

Some of our own websites use "cookies" so that we can provide you with more customised information when you return to our website. "Cookies" are unique identifiers that we transfer to your device to enable our systems to recognize your device and are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. Because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on otherwise some of our services would be inaccessible.

6. GOOGLE ANALYTICS

We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

The information generated by the cookie about your use of the Website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google website contains further information about Analytics and a copy of Google's privacy policy pages.

7.  EXTERNAL LINKS ON THE WEBSITE

The Website may include advertisements, hyperlinks to other websites, applications, content or resources. We have no control over   any websites or resources, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/products or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external Website and review their privacy policy.

8. YOUR RIGHTS

We are providing service thathelps wellness enthusiasts to book wellness services by partnering with multiple properties. . If you have any questions about a booking, or if you want access, update or delete anything in your booking registry, please contact the Company directly.

Unless subject to an exemption, you have the following rights with respect to your personal data:

1. The right to request a copy of your personal data which we hold about you;

2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;

3. The right to withdraw Your consent to the processing at any time;

4. The right to object to the processing of personal data;

5. The right to lodge a complaint with a supervisory authority.

6. The right to obtain information as to whether personal data are transferred to a third country or to an international organization if done without their knowledge/ consent or for no reason.

Where you hold an account with any of our service, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data in your account when you log in.

9. CONFIDENTIALITY

You further acknowledge that the Platform may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point of time.

10. OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

11. OUR DISCLOSURE OF YOUR INFORMATION -

We share Personal Information with the Service Provides listed in the Distribution Channel when you purchase the product or make a reservation so to enable the Service Provider to fulfill your request or orders.

It is also clarified that we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app.

We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners.

We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, we will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects.

The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

12. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration, except Email ID. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information with the consent of the creator.

13. CONTROL OF YOUR PASSWORD

When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect and non-disclose it against unauthorized access of your account and information by choosing your password carefully and keeping your password and computer secure by signing out after using our services.

You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. You solely will be  responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

14. SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.

15. SEVERABILITY

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

16. AMENDMENT

This Privacy Policy was last updated on 29th January 2019.Our Privacy Policy may be amended from time to time upon written instrument. The most current version of the policy will govern our use of your information and will always be at the Platform. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

17. AUTOMATED DECISION MAKING

As a responsible company, we do not use automatic decision-making or profiling.

18. CONSENT

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

19. JURISDICTION

If you choose to visit the website and utilise any of our service, your visit and booking and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

20. CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our products & services at any time, please email to info@wellnessloka.com from your registered e-mail address.

21. MISCELLANEOUS

All payments on the Distribution Channels are secured and further all the personal, profile information you provide is transmitted using SSL.

In addition to the circumstances described above, we may disclose the information as follows:

1. If required to do so by law, court order, as requested by other government or law enforcement authority;

2. Or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of the Company or any or all of its affiliates, associates, employees, directors or officers; or 

3. When we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. 

4. In addition, if Company or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

22. CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to customersupport@wellnessloka.com